Passport and Visa Requirement

It is your responsibility to ensure that you have a valid passport and where necessary a visa. Your passport should be valid for at least six months after the duration of your tour. We accept no responsibility for your failure to comply with these regulations.

Insurance

It is our policy that all clients must take out comprehensive travel insurance before commencement of a tour. This insurance should at least cover accident, medical, repatriation, and loss of effects. It is also most advisable that cover begins from the booking of the tour so as to cover any cancellation charges due to illness etc. prior to the tour commencing.

Health and Vaccinations

Because of the constantly changing recommendations as to immunization requirements, malaria risk or health certificates, it will be your sole responsibility to seek the most up to date information from your G.P or health centre. All costs arising out of failure to comply must be met at your own expense. Vietnam Pitta Tours will always carry a first aid / medical kit appropriate to the area being visited. It cannot be emphasized enough that if you do have a health problem or physical limitation, we need to know about it so we can be prepared in the case of an emergency.

Reservation - Payment

Reservations can be made to Vietnam Pitta Tours office via website or email. Upon confirmation of a reservation:

- A 30 % (fifty percent) deposit is required to secure your reservation

- And the final payment for the total package tour or the services (70%: seventy percent) must be full received by Vietnam Pitta Tours at least 30 days before client's arrival in the destination country or starting date of the tour. We also accept final payment on arrival, please contact us for detail.

If the final payment is not received by the due date, the Client's/Agent's reservation will be cancelled and the Clients/Agents will have to pay the cancellation charges. Vietnam Pitta Tours also reserves the right to correct any arrangement (including tours, programs, prices and services) in the best interest of its Client/Agent, with or without prior notice. Vietnam Pitta Tours will then send you written confirmation and a receipt.

Payment Methods

- Cash in any currency that will be convert to US dollars, exchange rate is referred at JSC Bank for Foreign Trade of Vietnam (Vietcombank) at the time you pay

+ Pay at our office: FREE

+ Online process: 3.5% of the total price

- International bank transfer, payment should draft to following accounts:

* Bank Account Detail as below;

1. Beneficiary name:               Bui Duc Tien

       2. Benef’s Account number:    0011374342587

       3. Benef’s address:                  Nga 3 Village, Cuc Phuong Commute, Ninh Binh Province, Vietnam

       4. Beneficiary Bank:          

         -  Name: Bank for Foreign Trade of Vietnam (Vietcombank), Operations Centre Branch

         - Address: N^o 31-33, Ngo Quyen Str., Hoan Kiem Dist., Hanoi, Vietnam

         - Swift Code:      BFTVVNVX

Tour Cancellation

If you, a Client/Agent, cancel your trip, you must inform us in writing. In that case, you will have to pay a cancellation charge. The cancellation charges will be a certain percentage of the tour price as follows:

- Before 30 days - 15% of the total tour price

- From 30 days to 20 days - 20 % of the total tour price

- From 19 days to 02 days (48 hrs) - 35% of the total tour price

- From 47 hours to arrival or no show - no refund

After the tour begins, any extra charges caused by clients' changes will be paid by clients

Any unused portion is neither refundable nor exchangeable

We calculate your refund on the day when we receive the written cancellation by Vietnam time. All refunds to the client will be processed within 30 days of receipt of your cancellation. The service charge of the refund is USD 50.00 per time.

Sharing Rooms

Bookings are accepted only on the understanding that should no room-mate be available, you will accept single accommodation and pay the appropriate single room supplement. (Smokers should kindly note that smoking is not allowed in the room if you are sharing with a non-smoker.). Please note that there is no absolute guarantee that single accommodation will always be available for those requesting it, and bookings are only accepted on the understanding that the participant agrees to share in the event of an unexpected lack of single accommodation at any location.

Tour Alterations

Circumstances can change i.e. weather conditions, transport, political situations and even bird migration. Because of this, Vietnam Pitta Tours and local ground agents reserve the right to change any particular itinerary. If an itinerary has to be changed by the leader while you are on the holiday then you must respect their professional decision.

Group Size

Birdwatching is best enjoyed in a small group, and we aim to offer the best leader per group ratio around. This allows for more personal attention and better opportunities for all group members to see and enjoy the birdlife. To optimize your enjoyment and to enjoy more bird species we have restricted clients to a maximum of 6 to 15 per tour.

Liability

We have taken all reasonable steps to ensure that the tours published in this website have been properly arranged. The travel agents, vehicle hire, hotel and restaurants are all reputable. We will accept liability as a direct result of negligence or breach of contractual duty in making arrangements for you, including omissions by our agents. We will not accept liability for claims arising out of carriage by air or sea. We will also not accept liability for matters such as losses or additional expenses incurred as a result of transport delays, sickness, weather, strikes, war or other political crises.

Vietnam Pitta Tours reserves the right to correct promotional or pricing errors at any time, or to increase the program price in the event of cost increases due to changes in airfares, cruise fares, currency fluctuations, taxes, or fuel surcharges.

All disputes, claims and litigation regarding the services shall first be settled by way of negotiation and mutual understanding. In the event of such negotiation and mutual understanding failing to resolve the issue, the disputes, claim or litigation shall be finally settled by local arbitration in Vietnam. All claims must be submitted in writing within 30 days after the end of the services.